Privacy & Cookies

Foxes whispering in ear
Photo by Peter Trimming, “A word in your ear”, taken on March 3, 2012
Privacy Notice

Calm Creatures would like to inspire your trust and confidence in how your personal information is managed. We are committed to protecting your privacy and providing excellent service to our clients and visitors. We would never pass on your details to third party sellers or trade in information for marketing (that is just plain wrong).

Calm Creatures is committed to respecting and protecting your privacy and data.

Our privacy policy explains why and when we collect your personal data, how it is used and how it is kept secure.

This Policy may be changed occasionally so please check back with us to make sure you are happy with any changes made. By using the service of Calm Creatures, you are agreeing to be bound by this Policy.

If you have any questions regarding this Policy, please contact: Tracy Thornton by e-mail to: or telephone 07773 228430.

Who is Calm Creatures?

Calm Creatures is a small business run by Tracy Thornton, Animal Therapist, to provide a holistic animal therapy service for pets. It gives pet owners the option of a complementary therapy which can be used alongside any veterinary care your animal is receiving. The service is carried out at your home or place where your pet is kept such as a stable yard.

How do we collect information from you?

We collect information about you when you contact us to use the therapy service. If you contact us by e-mail, telephone or social media (Facebook business page) then we will use that method to collect relevant information or the one that is most convenient for you.

What information is collected from you?

The personal information we collect may include your name, personal address and/or the address of where the animal lives (such as a horse kept at a livery yard), telephone number, e-mail address, social media contact (Facebook and Facebook Messenger).

Please note that any electronic payments (bank transfers) made for the consultation service, would be collected by the banking services who abide by the Financial Services Regulations. No financial details are held by us.

How is your information used?

We use your information to professionally carry out the animal therapy service you have requested from Calm Creatures at your chosen location, to e-mail the consultation report and to occasionally request a review via Google and/or Facebook of the service provided.

Our retention period for personal information is seven years to comply with business insurance requirements. We are legally required to hold some information to satisfy these requirements.

Who has access to your information?

We do not sell or rent your information to third parties for marketing or direct trading purposes.

The only third party who may have access to your information is our IT service provider which provides website maintenance and data security services. We will ask for consent from you if we need to pass any personal information onto our IT service provider.

We will only share your personal data with a third party where we are required by law to do so, for example, for the prevention of a crime.

Your choices

We do not carry out any marketing via e-mail. You will only receive information from us where that forms part of the service which you have requested such as a consultation report of an animal therapy session about your pet.

How you can access and update your information

If you wish to contact Calm Creatures in order to request services in the future then you can contact us at any time. At that time, if you are a returning client, then we would check the personal data we hold on you i.e. name, address of location of pet/animal, your e-mail address and your telephone number in order to carry out our service professionally. Calm Creatures can be contacted by: * E-mail:

* Telephone: 07773 228430 * Facebook business page: Calm Creatures Facebook

Security precautions to protect the loss, misuse or alteration of your information

We ensure that your personal information given to us is held securely. No sensitive information such as bank account details are held by us. Any financial transactions done by electronic transfer are covered by the security of the banks (see above).

Non-sensitive details (address, telephone number etc) are transmitted over the internet via e-mail and Facebook Messenger; this can never be guaranteed to be 100% secure. So where you choose to provide your personal information to us via the internet, you do so at your own risk.

Once we receive your personal information, we strive to maintain its security on our computer systems by using password-protected log-ins and maintaining up-to-date anti-virus software.

Use of ‘cookies’ Cookies with chocolate chips

We are one of the very few websites that doesn’t track your visits. Cookies are used by the vast majority of websites. They are small files (sadly not super duper chocolate chip ones) saved in your web browser. They are able to collect information about how you use the website. Note: it is possible to opt out of this information collection by disabling cookies in your web browser. This may result in parts of the website functioning incorrectly and we do want you to have a great web-browsing experience.

Links to other websites

The only other website which our website links to is Caroline Ingraham’s website at:

Caroline is the founder of Applied Zoopharmacognosy (AZ). The link to her website is provided for further information on AZ and so you can read about Caroline’s work and access her online shop which supplies plant remedies if you choose.

This Privacy Policy only applies to the Calm Creatures website. If you do visit other websites then we would encourage you to read their privacy statement which applies to them.

16 or Under

Calm Creatures does not work with children aged 16 or under.

Transferring your information outside Europe

Calm Creatures is UK-based and the service is not offered outside of the UK.

Review of this Policy

We keep this Policy under review. This Policy was last updated May 2018.

Last updated: 23 May 2018

Cockatiels whispering
Photo by Ian Carroll, “Whispering at Walton Hall”, taken on February 28, 2010